SPRINGreporting
Our unique platform for reporting Mystery Shopping results
- 01 Online tool
- 02 Simple, fast, and interactive
- 03 Media gallery and KPI monitoring
- 04 Results by country, region, and business unit
- 05 Compatible data
You can’t improve what you don’t measure.
We evaluate customer service and offer recommendations.
We monitor the market comprehensively, every day.
We help you improve customer experience.
We monitor your competitor's direct communication.
We evaluate your telephone customer service.
We evaluate the effectiveness of your processes.
Our highly experienced team audits adherence to the established quality standards in your sales network.
Our effective and efficient marketing technologies help you rein in costs.
Our unique platform for reporting Mystery Shopping results
Our mobile application for effective data collection
Our mobile app for effective audits
Our solution for comprehensive daily market monitoring
Our intelligent customer-experience management tool
Our direct marketing communication tool
We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.
We monitor for you real interest rates on the loan products of your competitors, enabling you to optimise the rates on your own products.
We provide you with an overview of the direct marketing activities of your competitors on the banking and non-banking markets and determine for you the offers they send to their clients.
We provide you with comprehensive up‑to‑date information about all the activities of your competitors via our online market monitoring.
Our fast delivery of visuals enables you to follow your competitor's new campaigns and respond effectively.
We assess your competitor's product‑subscription and customer‑service processes and offer recommendations on how to improve your own processes.
We map competitor product's parameters so you can quickly and effectively innovate, develop new products & services, meet market demand, and remain competitive.
We assess your competitor's responses when they lose clients, their retention processes, and their last-ditch offers when trying to retain clients.
We identify the strong and weak points of your consultants at branches and offer you recommendations on how to improve service and increase sales.
"In the area of Mystery Shopping and market monitoring, Market Vision is one of the best I have ever encountered.
"I see the advantage of Market Vision mainly in their vast experience, which means they themselves offer recommendations and propose ways of doing specific things.
"We have been conducting Mystery Shopping at our own and our competitor's branches. We are very satisfied with the cooperation. the agency always considers each project very carefully and looks for the most suitable way of executing the given task.
Do you have any questions? Would you like to conduct a project with us?We are happy to help you.
Martin Snížek
account director & data protection
Baarova 1405/3a
140 00 Praha 4 - Michle