Selected references:

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Mystery E‑mailing

We evaluate customer service via electronic communication.

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Sales Standards and Training

We help you develop effective sales standards and sales training for your entire retail network.

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Mystery Calling

We evaluate your telephone customer service.

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feedTRACK

We help you improve customer experience.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Emotional Experience

We determine for you how your customers feel when they leave your retail stores.

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CX Monitoring

We monitor customer experience related to your products and services and identify your strong and weak points.

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Audio Recordings

We provide you with an audio recording of the entire visit – real dialogue between the customer and the salesperson.

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Foreign Customers

We determine how your sales personnel communicate with foreign customers and whether their approaches differ from those used with local customers.

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Project Parameters

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your chain.

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Comparison with Competitors

We compare your customer service with that of your competitors, providing insight into their CX methods, supported by customers' subjective opinions.

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What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Pavel Šafránek

international business manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 775 391 788

pavel.safranek@marketvision.cz