With this appealing tool, we collect and analyse feedback.
- Instant feedback
- Satisfaction and loyalty measurement
- Net Promoter Score
- Employee evaluations
- Customer-leads management
Get to know the world through your customers’ eyes.
Get to know their wishes, then sell more to them.
The automated feedTRACK tool acquires feedback from your customers and delivers it to you in real time, in a clear and understandable form.
Have you made an offer but received no feedback? Want to know what products & services they're considering? We can help you find out.
Learn about the strong and weak points of your brand, and thus gain an advantage over your competitors.
Receive clear reports that identify who the master of customer care is and who needs a little help and training.
We have turned our long-term experience in working with customers into a unique tool based on the latest technologies.
We ensure quick setup and flawless feedback collection and processing.
We keep improving ways of approaching customers, ensuring customer engagement and a high response rate.
Our feedTRACK solution's range of practical tools for processing customers' proposals helps you immediately start to improve customer experience.
Our feedTRACK solution is a modern, flexible, and proven tool that can easily be adapted to your needs.
Our highly experienced project team ensures that feedTRACK excels under the high demands and pressures of the modern era.
The entire feedTRACK platform can be set in various languages and aligned with your corporate style.
Understand your customers' and employees' needs.
Would your customers recommend you to their friends and acquaintances? Find out using NPS!
Do your staff conduct sales with enthusiasm? Find out using NHS!
Get to know your customers inside out!
Online or offline, we measure customer satisfaction at each touchpoint.
We give you a sense of your customers’ needs, wishes, and expectations.
We focus on the individual parts of the entire shopping process and analyse your customers’ journeys. We increase customer lifetime value.
We map your processes from the customer's point of view and identify key points for optimisation.
Using a number of research methods, we help you to listen systematically to your customers.
Do you have any questions? Would you like to conduct a project with us?We are happy to help you.
Veronika Kafková
customer experience director
Baarova 1405/3a
140 00 Praha 4 - Michle