Retail

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Price Check

We analyse real market prices

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Cashier Test

We assess loss-prevention & underage checks.

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Store Check

We conduct visual checks of stores, products, marketing campaigns etc.

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Sales Training

We help you develop sales training for your network.

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Mystery Delivery

We assess the services of your company's carriers.

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Qualitative Research

Research methods for understanding the deeper nature of opinions, attitudes, motivations and behaviour.

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Quantitative Research

Research methods for objective quantification of information about opinions and behavior.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

Current Trends in Mystery Shopping

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

SPRINGreporting

Our unique platform for reporting Mystery Shopping results

01 Online tool
02 Simple, fast, and interactive
03 Media gallery and KPI monitoring
04 Results by country, region, and business unit
05 Compatible data

SPRINGapp

Our mobile application for effective data collection

01Instant reporting
02Online and offline mode
03GPS-based location detection
04Interconnected with reporting
052000+ active users

SPRINGaudit

Our mobile app for effective audits

01Adherence to company standards
02Campaigns and promotions
03Displayed goods and product availability
04Adherence to safety standards
05Application leasing available

eCIM

Our solution for comprehensive daily market monitoring

01All information from the market in one place
02Products, news, campaigns, social networks, and customer experience
03Regular analytical outputs and market overviews
04Analysis of current topics and trends
05Notifications of key events on the market

feedTRACK

Our intelligent customer-experience management tool

01Instant feedback
02Satisfaction and loyalty measurement
03Net Promoter Score
04Employee evaluations
05Customer-leads management

dMonitor

Our direct marketing communication tool

01Extensive customer panels in various sectors
02E-mail, calls, SMS, mail, mobile application
03Well-organized graphic outputs, including customer comments
04Analytical overviews of communicated topics and products
05Creative outputs in high resolution

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Service Evaluation

We assess your salespersons' customer service in your stores, identify their strong and weak points, and offer recommendations on how to improve.

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Employee Involvement and Motivation

We get your employees involved, the key to good customer care & sales, letting them speak and help adjust processes to make their work more effective.

Project Setup

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your retail sales network.

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Sales Standards and Training

We help you develop effective sales standards and sales training for your entire retail network.

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Market-Campaign Monitoring

Our fast delivery of visuals enables you to follow the new campaigns of your competitors and respond to them effectively.

Comparison with Competitors

We provide you with a sales-quality benchmark and compare your company with your direct competitors on the market.

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Upselling and Cross-Selling

We help you to increase your upsales and cross-sales through competition concepts, which motivate staff and lead to increases in customer spending.

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Retail Store Comparison

We compare for you the quality of service across individual retail stores and show you how results improve over time.

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CX Monitoring

We monitor customer experience related to your products and services and identify your strong and weak points.

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Communication Monitoring

We assess the direct marketing activities of your competitors on the retail market and determine the offers they send to their clients.

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What clients say about us

"Last year, we cooperated with Market Vision Ltd. on a Mystery Shopping project in retail stores.

Based on that cooperation, during which the company proved its professionalism, high level of service, and excellent customer service, we decided to continue this activity with Market Vision Ltd. this year."

"Since 2009, Market Vision has realised regular Mystery Shopping projects for us, through which we obtain feedback on specific sellers and suggestions on how to develop our customer service.

Throughout our long-term cooperation, they have demonstrated that they are true experts in this area. We can recommend them with a clean conscience."

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Pavel Šafránek

international business manager

Baarova 1405/3a
140 00 Praha 4 - Michle

+420 775 391 788

pavel.safranek@marketvision.cz

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